Telehealth brings expert sexual assault exams to rural patients

Amanda Shelley was sitting in her dentist’s waiting room when she received a call from the police. A local teenage girl had been sexually assaulted and needed an exam.

Shelley, a nurse in rural Eagle County, Colorado, went to her car and called a telehealth company to arrange an appointment with a sexual assault nurse examiner, or SANE. The nurse examiners have extensive training in how to care for assault survivors and collect evidence for possible criminal prosecution.

<p>Nurse Lindee Miller stands in front of the mobile cart used for telehealth appointments for sexual assault exams at Avera St. Mary's Hospital in Pierre, South Dakota. The camera allows Miller and her patient to communicate with a remote nurse trained in such exams.</p>

ARIELLE ZIONTS, Kaiser Health News

Nurse Lindee Miller stands in front of the mobile cart used for telehealth appointments for sexual assault exams at Avera St. Mary's Hospital in Pierre, South Dakota. The camera allows Miller and her patient to communicate with a remote nurse trained in such exams.

About an hour later, Shelley met the patient at the Colorado Mountain Medical urgent care clinic in the small town of Avon. She used a tablet to connect by video with a SANE about 2,000 miles away, in New Hampshire.

The remote nurse used the video technology to speak with the patient and guide Shelley through each step of a two-hour exam. One of those steps was a colposcopy, in which Shelley used a magnifying device to closely examine the vagina and cervix. The remote nurse saw, in real time, what Shelley could see, with the help of a video camera attached to the machine.

The service, known as “teleSANE,” is new at Shelley’s hospital. Before, sexual assault patients faced mountains of obstacles — literally — when they had to travel to a hospital in another county for care.

<p>Using magnification and bright light, this colposcope device allows a healthcare provider to closely examine the vagina and cervix. The camera transmits a live view to a remote sexual assault nurse examiner.</p>

ARIELLE ZIONTS, Kaiser Health News

Using magnification and bright light, this colposcope device allows a healthcare provider to closely examine the vagina and cervix. The camera transmits a live view to a remote sexual assault nurse examiner.

“We’re asking them to drive maybe over snowy passes and then (be there) three to four hours for this exam and then drive back home — it’s disheartening for them,” Shelley said. “They want to start the healing process and go home and shower.”

To avoid this scenario, teleSANE services are expanding across the country in rural, sparsely populated areas. Research shows SANE programs encourage psychological healing, provide comprehensive health care, allow for professional evidence collection and improve the chance of a successful prosecution.

Jennifer Pierce-Weeks is CEO of the International Association of Forensic Nurses, which created the national standards and certification programs for sexual assault nurse examiners. She said every sexual assault survivor faces health consequences. Assaults can cause physical injuries, sexually transmitted infections, unwanted pregnancies and mental health conditions that can lead to suicide attempts and drug and alcohol misuse.

“If they are cared for on the front end, all of the risks of those things can be reduced dramatically with the right intervention,” Pierce-Weeks said.

Pierce-Weeks said there’s no comprehensive national data on the number and location of health care professionals with SANE training. But she said studies show there’s a nationwide shortage, especially in rural areas.

Some rural hospitals struggle to create or maintain in-person SANE programs because of staffing and funding shortfalls, Pierce-Weeks said.

Training costs money and takes time. If rural hospitals train nurses, they still might not have enough to provide round-the-clock coverage. And nurses in rural areas can’t practice their skills as often as those who work in busy urban hospitals.

Some hospitals without SANE programs refer sexual assault survivors elsewhere because they don’t feel qualified to help and aren’t always legally required to provide comprehensive treatment and evidence collection.

Avel eCare, based in Sioux Falls, South Dakota, has been providing telehealth services since 1993. It recently added teleSANE to its offerings.

Avel provides this service to 43 mostly rural and small-town hospitals across five states and is expanding to Indian Health Service hospitals in the Great Plains. Native Americans face high rates of sexual assault and might have to travel hours for care if they live in one of the region’s large, rural reservations.

<p>Nurse Lindee Miller of Avera St. Mary's Hospital in Pierre, South Dakota, holds a standard sexual assault evidence collection kit distributed by the South Dakota Department of Health.</p>

ARIELLE ZIONTS, Kaiser Health News

Nurse Lindee Miller holds a standard sexual assault evidence collection kit distributed by the South Dakota Department of Health.

Jen Canton, who oversees Avel’s teleSANE program, said arriving at a local hospital and being referred elsewhere can be devastating for sexual assault survivors. “You just went through what is potentially the worst moment of your life, and then you have to travel two, three hours away to another facility,” Canton said. “It takes a lot of courage to even come into the first hospital and say what happened to you and ask for help.”

Patients who receive care at hospitals without SANE programs might not receive trauma-informed care, which focuses on identifying sources of trauma, determining how those experiences may affect people’s health, and preventing the retraumatizing of patients. Emergency department staffers may not have experience with internal exams or evidence collection. They also might not know about patients’ options for involving police.

Patients who travel to a second hospital might struggle to arrange for and afford transportation or child care. Other patients don’t have the emotional bandwidth to make the trip and retell their stories.

That’s why some survivors, like Ada Sapp, don’t have an exam.

Sapp, a health care executive at Colorado Mountain Medical, was assaulted before the hospital system began its SANE program. She was shocked to learn she would need to drive 45 minutes to another county for an exam. “I didn’t feel comfortable doing that by myself,” Sapp said. “So, my husband would have had to come with me, or a friend. The logistics made it feel insurmountable.”

Sapp’s experience inspired her to help bring SANE services to Colorado Mountain Medical.

Shelley and several other of the hospital system’s nurses have SANE training but appreciate having telehealth support from the remote nurses with more experience. “We are a rural community and we’re not doing these every single day,” Shelley said.

A remote “second set of eyes” increases the confidence of the in-person nurse and is reassuring to patients, she said.

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