CEO fires 900 employees over Zoom
Better.com CEO Vishal Garg announced the mortgage company is laying off about 9% of its workforce on a Zoom webinar Wednesday abruptly informing the more than 900 employees on the call they were being terminated just before the holidays.
“If you’re on this call, you are part of the unlucky group that is being laid off,” Garg said on the call, a recording of which was viewed by CNN Business. “Your employment here is terminated effective immediately.”
He then said employees could expect an email from HR detailing benefits and severance.
“Having to conduct layoffs is gut wrenching, especially this time of year,” CFO Kevin Ryan said in a statement to CNN Business. “However a fortress balance sheet and a reduced and focused workforce together set us up to play offense going into a radically evolving homeownership market.”

Matt Rourke/AP
Better.com CEO Vishal Garg lays off about 9% of its workforce on a Zoom webinar Thursday.
Garg cited market efficiency, performance and productivity as the reason behind the firings. Fortune later reported Garg accused the employees of “stealing” from their colleagues and customers by being unproductive and only working two hours a day.
“This is the second time in my career I’m doing this and I do not want to do this. The last time I did it, I cried,” Garg said on the call, which remained short and emotionless.
Among those fired were the diversity, equity and inclusion recruiting team.
The Softbank-backed mortgage lender announced in May it was going public through an SPAC and last week received $750 million in cash as part of the deal. The company is prepared to have more than $1 billion on its balance sheet.
Garg has been involved in controversy before, as evidenced by an email he sent to staff that was obtained by Forbes.
“You are TOO DAMN SLOW. You are a bunch of DUMB DOLPHINS… SO STOP IT. STOP IT. STOP IT RIGHT NOW. YOU ARE EMBARRASSING ME,” he wrote.
The Daily Beast reported in August that one of Garg’s most “loyal lieutenants” received massive perks, such as millions of dollars worth of stock options that could be vested immediately, not comparable to other employees. That person was later placed on administrative leave for bullying.
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: Aunging / Shutterstock
The COVID-19 pandemic has dramatically reshaped the U.S. labor market in many ways. Many low-wage jobs in fields like retail and hospitality were lost early in the pandemic and have not come back, while throughout the pandemic, there has been strong demand for health workers in response to the pandemic and technology specialists who can support an increasingly virtual economy. The unemployment rate remains elevated, but many industries are facing labor shortages and millions of workers have been leaving their jobs voluntarily in a phenomenon that has come to be known as “The Great Resignation.”
In some cases, the pandemic has been an accelerant of labor trends that were already underway, like increasing automation and digitalization of jobs. In others, post-pandemic shifts in the labor force will have less to do with the effects of the pandemic than with underlying demographic and economic trends. This complicated set of factors is evident in recent projections from the Bureau of Labor Statistics, which estimated that total U.S. employment will grow 7.7% between now and 2030—but only by 1.7% when excluding the economy’s recovery from pandemic-related job loss.
One of the demographic trends driving shifts in the workforce is the aging of the population. The Baby Boomers, those Americans born between 1946 and 1964, number more than 75 million and were the largest generation in U.S. history until the Millennials came along. The Boomers have until recently tended to represent the largest sections of the labor force and are working later into life than previous generations. As a result, those aged 55+ are expected to represent around a quarter of the workforce for at least the next decade.
ShutterstockPhoto Credit: Aunging / Shutterstock
The COVID-19 pandemic has dramatically reshaped the U.S. labor market in many ways. Many low-wage jobs in fields like retail and hospitality were lost early in the pandemic and have not come back, while throughout the pandemic, there has been strong demand for health workers in response to the pandemic and technology specialists who can support an increasingly virtual economy. The unemployment rate remains elevated, but many industries are facing labor shortages and millions of workers have been leaving their jobs voluntarily in a phenomenon that has come to be known as “The Great Resignation.”
In some cases, the pandemic has been an accelerant of labor trends that were already underway, like increasing automation and digitalization of jobs. In others, post-pandemic shifts in the labor force will have less to do with the effects of the pandemic than with underlying demographic and economic trends. This complicated set of factors is evident in recent projections from the Bureau of Labor Statistics, which estimated that total U.S. employment will grow 7.7% between now and 2030—but only by 1.7% when excluding the economy’s recovery from pandemic-related job loss.
One of the demographic trends driving shifts in the workforce is the aging of the population. The Baby Boomers, those Americans born between 1946 and 1964, number more than 75 million and were the largest generation in U.S. history until the Millennials came along. The Boomers have until recently tended to represent the largest sections of the labor force and are working later into life than previous generations. As a result, those aged 55+ are expected to represent around a quarter of the workforce for at least the next decade.
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CEO fires 900 employees over Zoom
But the aging of the Baby Boomer generation will have more widespread effects on jobs and the economy as well. Eventually, as this generation ages out of the workforce into retirement, more companies will have vacancies and potentially find themselves struggling to fill positions that the Boomers once occupied. This scenario will put pressure on many employers but could also position younger workers for greater job opportunities. A larger population of elderly Americans will also bring greater strains on healthcare, so more of the economy will need to be oriented around supporting older Americans in their later years of life.
The latter trend is one of the primary reasons why health and human service occupations are projected to be among the fastest-growing fields in the years ahead. Healthcare support jobs are the top field for growth, with a total projected growth rate of 23.1% between 2020 and 2030. The related fields of community and social service and healthcare practitioners are also near the top of the list, with growth rates of 12.4% and 10.8%, respectively.
But the aging of the Baby Boomer generation will have more widespread effects on jobs and the economy as well. Eventually, as this generation ages out of the workforce into retirement, more companies will have vacancies and potentially find themselves struggling to fill positions that the Boomers once occupied. This scenario will put pressure on many employers but could also position younger workers for greater job opportunities. A larger population of elderly Americans will also bring greater strains on healthcare, so more of the economy will need to be oriented around supporting older Americans in their later years of life.
The latter trend is one of the primary reasons why health and human service occupations are projected to be among the fastest-growing fields in the years ahead. Healthcare support jobs are the top field for growth, with a total projected growth rate of 23.1% between 2020 and 2030. The related fields of community and social service and healthcare practitioners are also near the top of the list, with growth rates of 12.4% and 10.8%, respectively.
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CEO fires 900 employees over Zoom
One of the other major growth fields is computer and mathematical positions, a category that includes professions like programming, data science, software development, and network and systems administration. As more of society and the economy become dependent on technology, these positions are poised for rapid growth. In addition to good job prospects, computer and mathematical positions also offer some of the best compensation of any occupational group, with a median wage of more than $91,000.
At the individual occupation level, health-related and technology-related professions are unsurprisingly among the fastest-growing. But two of the top three individual occupations for growth are in the lower-growth category of installation, maintenance, and repair occupations: wind turbine service technicians and solar photovoltaic installers. The field of renewable energy has seen significant growth in recent years and is likely to continue as the costs of renewables decline, consumer demand increases, and the transition to lower-carbon energy sources takes on greater urgency. For job-seekers interested in reliable jobs and growth opportunities in the years ahead, a career in wind or solar energy may be one of the best options out there.
The data used in this analysis is from the U.S. Bureau of Labor Statistics Employment Projections program. To identify the fastest growing occupations over the next decade, researchers at Smartest Dollar reported the projected percentage change in employment between 2020 and 2030, excluding occupations with greater-than-average drops in employment due to the COVID-19 pandemic.
Here are the occupations expected to grow the most over the next decade.
One of the other major growth fields is computer and mathematical positions, a category that includes professions like programming, data science, software development, and network and systems administration. As more of society and the economy become dependent on technology, these positions are poised for rapid growth. In addition to good job prospects, computer and mathematical positions also offer some of the best compensation of any occupational group, with a median wage of more than $91,000.
At the individual occupation level, health-related and technology-related professions are unsurprisingly among the fastest-growing. But two of the top three individual occupations for growth are in the lower-growth category of installation, maintenance, and repair occupations: wind turbine service technicians and solar photovoltaic installers. The field of renewable energy has seen significant growth in recent years and is likely to continue as the costs of renewables decline, consumer demand increases, and the transition to lower-carbon energy sources takes on greater urgency. For job-seekers interested in reliable jobs and growth opportunities in the years ahead, a career in wind or solar energy may be one of the best options out there.
The data used in this analysis is from the U.S. Bureau of Labor Statistics Employment Projections program. To identify the fastest growing occupations over the next decade, researchers at Smartest Dollar reported the projected percentage change in employment between 2020 and 2030, excluding occupations with greater-than-average drops in employment due to the COVID-19 pandemic.
Here are the occupations expected to grow the most over the next decade.
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: mojo cp / Shutterstock
- Projected employment change (percent): 27.4%
- Projected employment change (total): 7,400
- Employment (2020): 27,100
- Employment (2030): 34,500
- Median annual wage (2020): $57,740
- Typical education needed for entry: Postsecondary nondegree award
ShutterstockPhoto Credit: mojo cp / Shutterstock
- Projected employment change (percent): 27.4%
- Projected employment change (total): 7,400
- Employment (2020): 27,100
- Employment (2030): 34,500
- Median annual wage (2020): $57,740
- Typical education needed for entry: Postsecondary nondegree award
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: mezzotint / Shutterstock
- Projected employment change (percent): 28.5%
- Projected employment change (total): 17,200
- Employment (2020): 60,200
- Employment (2030): 77,400
- Median annual wage (2020): $31,520
- Typical education needed for entry: High school diploma or equivalent
ShutterstockPhoto Credit: mezzotint / Shutterstock
- Projected employment change (percent): 28.5%
- Projected employment change (total): 17,200
- Employment (2020): 60,200
- Employment (2030): 77,400
- Median annual wage (2020): $31,520
- Typical education needed for entry: High school diploma or equivalent
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: fizkes / Shutterstock
- Projected employment change (percent): 28.7%
- Projected employment change (total): 45,400
- Employment (2020): 158,100
- Employment (2030): 203,500
- Median annual wage (2020): $80,480
- Typical education needed for entry: Master’s degree
ShutterstockPhoto Credit: fizkes / Shutterstock
- Projected employment change (percent): 28.7%
- Projected employment change (total): 45,400
- Employment (2020): 158,100
- Employment (2030): 203,500
- Median annual wage (2020): $80,480
- Typical education needed for entry: Master’s degree
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: Kzenon / Shutterstock
- Projected employment change (percent): 29.5%
- Projected employment change (total): 56,400
- Employment (2020): 191,000
- Employment (2030): 247,300
- Median annual wage (2020): $76,270
- Typical education needed for entry: Bachelor’s degree
ShutterstockPhoto Credit: Kzenon / Shutterstock
- Projected employment change (percent): 29.5%
- Projected employment change (total): 56,400
- Employment (2020): 191,000
- Employment (2030): 247,300
- Median annual wage (2020): $76,270
- Typical education needed for entry: Bachelor’s degree
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: anyaivanova / Shutterstock
- Projected employment change (percent): 29.6%
- Projected employment change (total): 2,300
- Employment (2020): 7,800
- Employment (2030): 10,200
- Median annual wage (2020): $74,560
- Typical education needed for entry: Master’s degree
ShutterstockPhoto Credit: anyaivanova / Shutterstock
- Projected employment change (percent): 29.6%
- Projected employment change (total): 2,300
- Employment (2020): 7,800
- Employment (2030): 10,200
- Median annual wage (2020): $74,560
- Typical education needed for entry: Master’s degree
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: Stokkete / Shutterstock
- Projected employment change (percent): 31.0%
- Projected employment change (total): 40,100
- Employment (2020): 129,400
- Employment (2030): 169,500
- Median annual wage (2020): $115,390
- Typical education needed for entry: Master’s degree
ShutterstockPhoto Credit: Stokkete / Shutterstock
- Projected employment change (percent): 31.0%
- Projected employment change (total): 40,100
- Employment (2020): 129,400
- Employment (2030): 169,500
- Median annual wage (2020): $115,390
- Typical education needed for entry: Master’s degree
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: Andrey_Popov / Shutterstock
- Projected employment change (percent): 31.4%
- Projected employment change (total): 19,800
- Employment (2020): 63,200
- Employment (2030): 83,000
- Median annual wage (2020): $98,230
- Typical education needed for entry: Bachelor’s degree
ShutterstockPhoto Credit: Andrey_Popov / Shutterstock
- Projected employment change (percent): 31.4%
- Projected employment change (total): 19,800
- Employment (2020): 63,200
- Employment (2030): 83,000
- Median annual wage (2020): $98,230
- Typical education needed for entry: Bachelor’s degree
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: Monkey Business Images / Shutterstock
- Projected employment change (percent): 32.5%
- Projected employment change (total): 139,600
- Employment (2020): 429,800
- Employment (2030): 569,400
- Median annual wage (2020): $104,280
- Typical education needed for entry: Bachelor’s degree
ShutterstockPhoto Credit: Monkey Business Images / Shutterstock
- Projected employment change (percent): 32.5%
- Projected employment change (total): 139,600
- Employment (2020): 429,800
- Employment (2030): 569,400
- Median annual wage (2020): $104,280
- Typical education needed for entry: Bachelor’s degree
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: Dmytro Zinkevych / Shutterstock
- Projected employment change (percent): 32.6%
- Projected employment change (total): 1,129,900
- Employment (2020): 3,470,700
- Employment (2030): 4,600,600
- Median annual wage (2020): $27,080
- Typical education needed for entry: High school diploma or equivalent
ShutterstockPhoto Credit: Dmytro Zinkevych / Shutterstock
- Projected employment change (percent): 32.6%
- Projected employment change (total): 1,129,900
- Employment (2020): 3,470,700
- Employment (2030): 4,600,600
- Median annual wage (2020): $27,080
- Typical education needed for entry: High school diploma or equivalent
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: SFIO CRACHO / Shutterstock
- Projected employment change (percent): 33.3%
- Projected employment change (total): 47,100
- Employment (2020): 141,200
- Employment (2030): 188,300
- Median annual wage (2020): $103,590
- Typical education needed for entry: Bachelor’s degree
ShutterstockPhoto Credit: SFIO CRACHO / Shutterstock
- Projected employment change (percent): 33.3%
- Projected employment change (total): 47,100
- Employment (2020): 141,200
- Employment (2030): 188,300
- Median annual wage (2020): $103,590
- Typical education needed for entry: Bachelor’s degree
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: MIND AND I / Shutterstock
- Projected employment change (percent): 35.4%
- Projected employment change (total): 14,900
- Employment (2020): 42,000
- Employment (2030): 56,900
- Median annual wage (2020): $92,270
- Typical education needed for entry: Master’s degree
ShutterstockPhoto Credit: MIND AND I / Shutterstock
- Projected employment change (percent): 35.4%
- Projected employment change (total): 14,900
- Employment (2020): 42,000
- Employment (2030): 56,900
- Median annual wage (2020): $92,270
- Typical education needed for entry: Master’s degree
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: Photographee.eu / Shutterstock
- Projected employment change (percent): 35.4%
- Projected employment change (total): 33,200
- Employment (2020): 93,800
- Employment (2030): 126,900
- Median annual wage (2020): $59,770
- Typical education needed for entry: Associate’s degree
ShutterstockPhoto Credit: Photographee.eu / Shutterstock
- Projected employment change (percent): 35.4%
- Projected employment change (total): 33,200
- Employment (2020): 93,800
- Employment (2030): 126,900
- Median annual wage (2020): $59,770
- Typical education needed for entry: Associate’s degree
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: anatoliy gleb / Shutterstock
- Projected employment change (percent): 52.1%
- Projected employment change (total): 6,100
- Employment (2020): 11,800
- Employment (2030): 17,900
- Median annual wage (2020): $46,470
- Typical education needed for entry: High school diploma or equivalent
ShutterstockPhoto Credit: anatoliy gleb / Shutterstock
- Projected employment change (percent): 52.1%
- Projected employment change (total): 6,100
- Employment (2020): 11,800
- Employment (2030): 17,900
- Median annual wage (2020): $46,470
- Typical education needed for entry: High school diploma or equivalent
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: Monkey Business Images / Shutterstock
- Projected employment change (percent): 52.2%
- Projected employment change (total): 114,900
- Employment (2020): 220,300
- Employment (2030): 335,200
- Median annual wage (2020): $111,680
- Typical education needed for entry: Master’s degree
ShutterstockPhoto Credit: Monkey Business Images / Shutterstock
- Projected employment change (percent): 52.2%
- Projected employment change (total): 114,900
- Employment (2020): 220,300
- Employment (2030): 335,200
- Median annual wage (2020): $111,680
- Typical education needed for entry: Master’s degree
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CEO fires 900 employees over ZoomShutterstock
Photo Credit: Aunging / Shutterstock
- Projected employment change (percent): 68.2%
- Projected employment change (total): 4,700
- Employment (2020): 6,900
- Employment (2030): 11,700
- Median annual wage (2020): $56,230
- Typical education needed for entry: Postsecondary nondegree award
ShutterstockPhoto Credit: Aunging / Shutterstock
- Projected employment change (percent): 68.2%
- Projected employment change (total): 4,700
- Employment (2020): 6,900
- Employment (2030): 11,700
- Median annual wage (2020): $56,230
- Typical education needed for entry: Postsecondary nondegree award